FAQ / SUPPORT
Below you'll get the answers to the questions
we get the most
Who will have access
to the data I gather?
From the mobile or web app, any user can view the data that you collect (flood/rainfall reports and rainfall data from your sensor). The raw data will be accessed by researchers in the FloodCitiSense project. If the system was operational, the data would be used by city authorities during and after flooding events to help make decisions.
I do not live in one of the pilot cities, how can I join the project?
By using the mobile and web app, you can support the FloodCitiSense project and help report rainfall and flood events in your own city.
Can I use the same identifiers for both the mobile and web app?
Yes, your username and password remain the same.
I do not own a smartphone, can I still participate?
Yes, you can contribute to the FloodCitiSense project by using the web app or by joining one of our communities in Brussels, Rotterdam or Birmingham.
I did not receive a confirmation email after signing up in the app.
Unfortunately, we do not have this service yet, but we are working on it. If you completed the registration form, you should still be able to log in the app.
how to create a flood report using the web app?
To create a flood report, you first have to sign up or log in if you already have an account. Then, go to the rainfall and flood report section and click on the + icon.
When creating a flood report using the web app, I can not correctly place the event on the map.
To map an event, you have to drag the marker icon to its right location.
Where can I consult the data of my pluviometer?
To consult and download the data of your pluviometer, click here.
My low-cost pluviometer is not working, what should I do?
If your pluviometer does not work, reach out for help to fellow participants or get in touch with us.
I would like to install a low-cost pluviometer at my place, how should I proceed?
For the FloodCitisense project, we distribute pluviometers in our 3 pilot cities only.
GET INVOLVED!
Discover our mobile and web application for pluvial flooding! With the FloodCitiSense app, one can easily create their own rain or flood report and contribute to flood forecasting for research purposes and better urban management.
